Practice FAQ
Straight answers about scheduling, fees, insurance, online sessions, privacy, and what happens after you reach out to Smiles Trauma Recovery.
01
Scheduling and consultations
Everything starts with a free 15-minute consultation by phone or video. You can request one through the contact page or by calling the practice. Sending a request does not book a time; we reply to confirm details and offer options. Ongoing sessions are 55 minutes and typically once or twice a week, set together with your clinician. Please give at least 24 hours notice if you need to cancel or reschedule. Late cancellations and missed sessions are charged the full session fee.
02
Fees and insurance
Intake / assessment session: $220. Ongoing sessions (55 minutes): $160. We are in network with Blue Cross Blue Shield of Arizona, Aetna, and UnitedHealthcare / Optum. Coverage depends on your specific plan, so we cannot promise what your plan will pay until benefits are checked. For other plans, we can provide a superbill you may submit for out-of-network reimbursement. Sliding scale is available for those who qualify. Ask us about our sliding scale when you reach out. If you are in a personal injury case, ask about arrangements with your attorney.
03
Online sessions and location
All therapy here happens online. There are no in-person client sessions. You must be physically located in Arizona during every session, because that is where our clinicians are licensed. If you travel, tell us ahead of time so we can talk about what is possible. You will need a private space, a reliable connection, and a device with a camera and microphone. Headphones help. If video is hard for you, mention it during the consultation and we will discuss it.
04
Privacy and what to send
Please keep your first message short and leave out sensitive health details. A name, a way to reach you, and a sentence about what you are looking for is plenty. Your history belongs in a private clinical conversation, not a web form. Scheduling and records are handled through a practice management system built for therapy practices. Your clinician will explain confidentiality and its legal limits at the start. You can read the privacy policy for how website information is handled.
05
When this is not the right service
Smiles Trauma Recovery is not a crisis or emergency service, and messages are not monitored around the clock. If you are thinking about harming yourself or someone else, call or text 988 for the Suicide and Crisis Lifeline, or call 911. If you need a level of care beyond weekly outpatient therapy, we will be honest about that and help you think about next steps. For questions about trauma therapy itself, see our trauma therapy questions page.
Questions
Before You Begin
Do you see clients in person?
No. All client therapy is online for people located in Arizona during sessions.
What are your session rates?
Intake / assessment session: $220. Ongoing sessions (55 minutes): $160. Sliding scale is available for those who qualify. Ask us about our sliding scale when you reach out.
Can I use insurance you are not in network with?
Possibly. We can give you a superbill to submit for out-of-network reimbursement. Check your plan's benefits first.
How fast will I hear back?
We reply as soon as we can during business hours. If you need help right away, call or text 988, or call 911.
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